Shipping policy

Shipping Policy for BioBodyBoost
Last Updated: January 19, 2025

At BioBodyBoost, we're committed to delivering your premium plant-based supplements safely and efficiently. We pride ourselves on rapid dispatch - 50% of orders are shipped same day or next day!

1. UK Delivery Options

Standard UK Delivery
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• Cost: £2.99 (FREE on orders over £50)
• Delivery Time: 2-3 Business Days
• Tracked via Royal Mail
• All UK mainland addresses
• No signature required

Express UK Delivery
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• Cost: £5.99
• Delivery Time: 1-2 Business Days
• Fully tracked service
• Order before 2 PM for next day delivery
• Available Monday-Friday only

2. Order Processing & Dispatch

✨ FAST DISPATCH GUARANTEE ✨
- 50% of orders are dispatched same day or next day
- Orders placed before 2 PM are prioritized for same-day dispatch
- All orders receive dispatch confirmation with tracking
- Business hours: Monday-Friday, 9 AM - 5 PM GMT

3. International Shipping

We ship to over 40 countries worldwide
- Europe: £7.99 (5-7 business days)
- Rest of World: £12.99 (7-14 business days)
- Free international shipping on orders over £100
- All international orders are fully tracked

4. Shipping Protection

- All supplements are carefully packaged in temperature-controlled containers
- Moisture-resistant packaging used for optimal product protection
- Multiple layers of protective materials ensure safe transit
- Discreet packaging available upon request

5. Customs & Import Duties

- International orders may be subject to customs duties and taxes
- These fees are the responsibility of the customer
- We clearly mark all packages with accurate customs declarations
- Contact your local customs office for specific requirements

6. Order Tracking

- Track your order 24/7 through our website
- Tracking updates sent via email
- Customer service available for shipping queries
- Lost package investigation initiated after 14 days

7. Delivery Issues

If you experience any issues:
- Contact us immediately at biobodyboost@gmail.com
- Response guaranteed within 2 hours
- Full investigation of lost or damaged packages
- Replacement or refund options available

8. Address Changes

- Address changes possible before dispatch only
- Contact customer service immediately for changes
- Double-check your shipping address at checkout
- We cannot redirect packages once shipped

9. Special Requirements

- Special delivery instructions can be added at checkout
- Temperature-sensitive products shipped with cool packs when necessary
- Signature required for orders over £100
- Corporate/bulk shipping rates available on request

For any shipping-related queries, please contact our customer service team at biobodyboost@gmail.com

Note: Delivery times are estimates and may vary during peak periods or due to circumstances beyond our control.

Thank you for shopping with Biobodyboost !

Returns & Refunds Policy
Last Updated: January 19, 2025

At BioBodyBoost, we want you to be completely satisfied with your purchase. Here's our comprehensive returns policy:

✨ Quick Returns Overview ✨
• 30-day return window for UK customers
• 14-day cooling-off period for EU customers
• Unused products only
• Original packaging required
• FREE returns for ALL UK orders (UK mainland)

1. Standard Return Process

UK Returns:
• FREE returns for all UK mainland orders
• Prepaid return label provided
• No minimum order value required
• Hassle-free return process

International Returns:
• Customer responsible for return shipping costs
• Must use tracked delivery service
• Return address provided upon request

Eligibility Requirements:
• Within 30 days of delivery (14 days for EU)
• Product must be unopened and unused
• Original packaging intact
• Proof of purchase required
• Products must not be tampered with

2. How to Return

Step 1: Request Return
• Email us at biobodyboost@gmail.com
• Include your order number
• State reason for return
• Photos required if claiming damage

Step 2: Return Authorization
• We'll send return authorization within 24 hours
• FREE return label provided for all UK orders
• Detailed return instructions included
• Valid for 7 days after issue

Step 3: Refund Process
• Refund issued within 5 business days of receipt
• Original payment method will be refunded
• Email confirmation sent once processed

3. Non-Returnable Items

For Health and Safety Reasons:
• Opened supplements
• Products without sealed safety caps
• Items with broken tamper-evident seals
• Products requiring refrigeration
• Custom or personalized orders

4. Damaged or Incorrect Items

If You Receive a Damaged Product:
• Contact us within 48 hours of delivery
• Take photos of the damage
• Keep all original packaging
• Immediate replacement or refund available
• Free return shipping provided regardless of location

5. EU Customer Rights

Special Provisions for EU Customers:
• 14-day cooling-off period
• No reason needed for return
• Full refund including standard shipping
• Return shipping cost responsibility of customer
• Must use tracked delivery service

6. Refund Timelines

What to Expect:
• Inspection completed: 1-2 business days
• Refund processing: 3-5 business days
• Bank processing: 2-5 business days
• Total maximum timeline: 10 business days

7. Exchange Options

Need a Different Product?
• Return original item following standard process
• Place new order for desired item
• Faster than traditional exchange process
• Contact customer service for any exchange queries

8. Quality Guarantee

Our Commitment:
• All products checked before dispatch
• Temperature-controlled storage
• Sealed, tamper-evident packaging
• Full refund for quality issues

Contact Information:
• Email: biobodyboost@gmail.com
• Response within 24 hours
• Dedicated returns team
• Support available Monday-Friday, 9 AM - 5 PM GMT

Important Notes:
- Returns must be authorized before sending
- Unauthorized returns will not be accepted
- Keep proof of postage until refund is received
- FREE returns for all UK mainland orders
- International return shipping costs vary by location

For any questions about returns or refunds, please contact our customer service team at biobodyboost@gmail.com