Shipping policy
Shipping Policy for BioBodyBoost
Last Updated: January 19, 2025
At BioBodyBoost, we're committed to delivering your premium plant-based supplements safely and efficiently. We pride ourselves on rapid dispatch - 50% of orders are shipped same day or next day!
1. UK Delivery Options
Standard UK Delivery
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• Cost: £2.99 (FREE on orders over £50)
• Delivery Time: 2-3 Business Days
• Tracked via Royal Mail
• All UK mainland addresses
• No signature required
Express UK Delivery
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• Cost: £5.99
• Delivery Time: 1-2 Business Days
• Fully tracked service
• Order before 2 PM for next day delivery
• Available Monday-Friday only
2. Order Processing & Dispatch
✨ FAST DISPATCH GUARANTEE ✨
- 50% of orders are dispatched same day or next day
- Orders placed before 2 PM are prioritized for same-day dispatch
- All orders receive dispatch confirmation with tracking
- Business hours: Monday-Friday, 9 AM - 5 PM GMT
3. International Shipping
We ship to over 40 countries worldwide
- Europe: £7.99 (5-7 business days)
- Rest of World: £12.99 (7-14 business days)
- Free international shipping on orders over £100
- All international orders are fully tracked
4. Shipping Protection
- All supplements are carefully packaged in temperature-controlled containers
- Moisture-resistant packaging used for optimal product protection
- Multiple layers of protective materials ensure safe transit
- Discreet packaging available upon request
5. Customs & Import Duties
- International orders may be subject to customs duties and taxes
- These fees are the responsibility of the customer
- We clearly mark all packages with accurate customs declarations
- Contact your local customs office for specific requirements
6. Order Tracking
- Track your order 24/7 through our website
- Tracking updates sent via email
- Customer service available for shipping queries
- Lost package investigation initiated after 14 days
7. Delivery Issues
If you experience any issues:
- Contact us immediately at biobodyboost@gmail.com
- Response guaranteed within 2 hours
- Full investigation of lost or damaged packages
- Replacement or refund options available
8. Address Changes
- Address changes possible before dispatch only
- Contact customer service immediately for changes
- Double-check your shipping address at checkout
- We cannot redirect packages once shipped
9. Special Requirements
- Special delivery instructions can be added at checkout
- Temperature-sensitive products shipped with cool packs when necessary
- Signature required for orders over £100
- Corporate/bulk shipping rates available on request
For any shipping-related queries, please contact our customer service team at biobodyboost@gmail.com
Note: Delivery times are estimates and may vary during peak periods or due to circumstances beyond our control.